Seller Terms
Splinge™ Seller Agreement — Version 1.2 — Effective 30 June 2026
This Seller Agreement governs your use of the seller and commerce features of the Splinge Platform,
including Box Office ticket sales, digital product sales, and physical merchandise sales.
It supplements the Splinge Terms of Service, which also applies to your account.
1. Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts.
You must hold or obtain all licenses and rights required to sell the products or services you offer.
2. Stripe Connect
To receive payments you must connect a valid Stripe account and complete Stripe's verification.
By using payment features you agree to Stripe's Connected Account Agreement at stripe.com/legal/connect-account.
3. What You May Sell
You may sell event tickets, digital products, and physical products. All must be legal in all relevant jurisdictions.
Content must be of a corporeal artist(s). AI created content either compositions and or recordings are not allowed and will be removed. Artists may use AI tools to assist in mixing and mastering etc., but the composition and performance must be primarily by corporeal artist(s).
3.1 Digital Products — Rights Requirement
If you list any digital product for sale (music, audio, video, digital art, or any downloadable content),
you represent and warrant that:
- you are the copyright owner of the content, OR
- you hold a valid licencse from the copyright owner that expressly permits you to sell or license the content
to third parties through a platform such as Splinge, OR
- you are an authorized representative of the rights holder with authority to sell or license the content.
Listing content you do not own or are not authorized to sell is a material breach of this Agreement and may
result in immediate suspension of your seller account and removal of the listing.
3.2 Physical Products — Returns & Refunds
You are responsible for accurate descriptions, lawful sale, timely fulfilment and delivery,
and handling returns in accordance with applicable consumer law.
- For physical goods: You must provide buyers with a return policy that complies with applicable law
(e.g., 14-day right of withdrawal in the EU/UK). You may require buyers to pay return shipping unless
the item is defective or misdescribed.
- For digital products: Once a buyer has downloaded or accessed the digital product, refunds are at your discretion.
- For event tickets: Tickets are non-refundable except where an event is cancelled or materially changed,
in which case you must notify ticket holders and process refunds as required by law.
Splinge does not handle physical fulfilment or returns directly.
3.3 Prohibited Listings
You must not list counterfeit, infringing, or stolen goods; products requiring licenses you do not hold;
or anything illegal or misrepresented.
4. Pricing, Fees and Taxes
Splinge may charge a platform service fee on transactions, disclosed at listing time.
Stripe charges processing fees deducted before payout. You are responsible for all applicable taxes on your sales.
5. Event Tickets
You represent that each event will take place as described, that you hold all necessary rights and permits,
and that you will honor all valid tickets. If an event is cancelled or materially changed, you must notify
ticket holders promptly and process refunds in accordance with applicable consumer law.
6. Digital License Delivery
Digital product sales are made under Splinge's standard digital license agreement delivered to buyers by email
with a unique QR code. You must not offer buyers terms that conflict with Splinge's digital license.
7. Chargebacks & Disputes
You are responsible for all chargeback fees, dispute fees, and reversed transactions arising from your sales.
Splinge may deduct these amounts from future payouts or invoice you directly.
8. Data Protection & Privacy
When you sell through Splinge, you may receive buyer personal data (e.g., name, email, address).
You are an independent data controller of that information. You must:
- comply with all applicable privacy laws, including GDPR, CCPA, and similar regulations,
- provide buyers with your own privacy notice explaining how you handle their data,
- respond to buyer data subject requests (access, deletion, correction) in a timely manner,
- not use buyer data for any purpose unrelated to fulfilling orders or as required by law.
Splinge's Privacy Policy governs how Splinge handles buyer data on your behalf.
9. Indemnification
You agree to indemnify and hold harmless Splinge, its affiliates, and personnel from any claims,
damages, or expenses arising from your listings, products, events, intellectual property infringement,
failure to fulfil orders, chargebacks, violation of applicable law, or any other act or omission by you.
This indemnification is reciprocal: Splinge will indemnify you against claims arising directly from
Splinge's gross negligence or wilful misconduct in operating the payment or listing systems.
10. Limitation of Liability
To the maximum extent permitted by law, Splinge's total liability to you for any claim arising out of
or relating to this Agreement or your use of seller features shall not exceed the total platform fees
paid by you to Splinge in the twelve months preceding the claim.
Splinge shall not be liable for any indirect, incidental, special, or consequential damages,
including lost profits or lost sales.
11. Suspension and Termination
Splinge may suspend or terminate your seller account at any time for breach of this Agreement,
infringing listings, chargeback abuse, or violation of applicable law. Splinge will notify you where
reasonably practicable before or promptly after suspension.
12. Changes to This Agreement
Splinge may update this Agreement from time to time with notice (e.g., by email or platform notification).
Continued use of your seller account after changes take effect constitutes acceptance.
13. Governing Law & Dispute Resolution
This Agreement is governed by the laws of Delaware, USA, without regard to conflict of laws principles.
Any dispute arising from this Agreement shall first be attempted to be resolved through good-faith negotiation.
If unresolved within 30 days, disputes shall be resolved through binding arbitration in Wilmington, Delaware,
under the rules of the American Arbitration Association, unless otherwise required by applicable law.
Questions: legal@splinge.com
By accepting, you confirm you have read and agree to this Seller Agreement (v1.1, effective 11 June 2026),
including the digital rights requirements in Section 3.1, return obligations in Section 3.2,
data protection duties in Section 8, and liability limits in Section 10. Your acceptance is recorded with a timestamp.